Hi, I'm Sarah. Millions of people globally rely on the experiences I've helped bring to life.
I build customer-centricity in organizations and deliver business impact. Whether I achieve this by scaling the UX organization or through cross-functional partnerships, my focus remains the same: customer outcomes first.
Impact
+23
Average annual NPS increase across four product lines with customers citing improved user interface and better ease of use
20%
Reduction of product churn with improved onboarding flow & early warning indicators in partnership with Customer Success Managers
5
Legacy product migrations to an enterprise design reducing design debt and improving UX consistency
115%
Growth of talent, going from 13 to 28 as a UX organization
With over 15+ years in design and customer experience, I'm a senior leader that harnesses multidisciplinary collaboration to transform end-to-end user experiences. My background encompasses diverse industries, including work with construction, infrastructure engineering, public sector, retirement savings, hospitality, and retail.
Resume
Experience
Director, Product Experience Design
Oracle Construction & Engineering, Philadelphia, US
Jan 2022 – Present
Senior Manager, Product Experience Design
Oracle Construction & Engineering, Philadelphia, US
Jan 2020 – Dec 2021
Principal User Experience Designer
Oracle Construction & Engineering, Melbourne, AU
Jun 2018 – Dec 2019
Senior User Experience Designer
Aconex (acquired by Oracle), Melbourne, AU
May 2017 – May 2018
User Experience Manager
Scorch Digital Agency (acquired by Dentsu Aegis Network), Melbourne, AU
Nov 2014 – Aug 2016
User Experience Consultant
Scorch Digital Agency, Melbourne, AU
Jun 2014 – Nov 2014
Creative & Web Design Consultant
Scorch Digital Agency, Melbourne, AU
May 2012 – May 2014
Leadership & community
UX/UI Mentor
Springboard
2021 – 2022
Co-organizer
Ladies that UX, Melbourne, AU
2016 – 2019
Co-organizer
Mega Meetup, Melbourne, AU
2016 – 2019
Focus areas
- Design leadership & org design
- Enterprise design systems
- UX research operations
- Cross-functional strategy
- B2B / SaaS product design
- Team coaching & mentorship
Education
Harvard University
Bachelor of Extension Studies, Liberal Arts — Business Administration & Management
Expected graduation 2026
Nielsen Norman Group
UX Certification #1010084
2015